Privacy Policy

Last Updated: November 12, 2025

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account (email, name, password)
• Subscribe to premium services (billing information)
• Contact customer support (correspondence, feedback)
• Sign up for our newsletter (email address)
• Save recipes or create meal plans (preferences, favorites)

1.2 Automatically Collected Information

We automatically collect certain information when you use our website:

• Usage Data: Pages visited, time spent, clicks, searches
• Device Information: Browser type, operating system, device type
• Location Data: General location based on IP address
• Cookies: See our Cookie Policy section below

1.3 Payment Information

Payment information (credit card numbers) is collected and processed securely by our payment processor, Stripe. We do not store your complete payment card details on our servers.

2. How We Use Your Information

2.1 To Provide Services

• Process your account registration and subscriptions
• Deliver recipes, meal plans, and premium features
• Save your preferences, favorites, and settings
• Provide customer support
• Send service-related notifications

2.2 To Improve Our Services

• Analyze usage patterns to improve functionality
• Understand which recipes and features are most popular
• Optimize website performance and user experience
• Develop new features based on user needs

2.3 For Marketing (With Your Consent)

• Send newsletters with new recipes and tips
• Notify you about special offers and promotions
• Share relevant content based on your interests

You can opt-out of marketing emails at any time using the unsubscribe link in any email.

2.4 For Legal and Security Purposes

• Comply with legal obligations
• Prevent fraud and abuse
• Protect our rights and property
• Ensure security of our services

3. How We Share Your Information

3.1 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Service Providers

We share information with trusted service providers who help us operate our business:

• Stripe: Payment processing
• Hosting Provider: Website hosting and storage
• Email Service: Sending newsletters and notifications
• Analytics: Understanding website usage (Google Analytics)

These providers are contractually obligated to protect your data.

3.3 Legal Requirements

We may disclose your information if required by law or to:

• Respond to subpoenas, court orders, or legal processes
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Comply with regulatory requirements

3.4 Business Transfers

If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

4.2 Types of Cookies We Use

• Essential Cookies: Required for basic functionality (login, shopping cart)
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Show relevant ads and measure campaign effectiveness

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

4.4 Third-Party Tracking

We use third-party services that may track your activity:

• Google Analytics: Website usage analytics
• Affiliate Networks: Track purchases through affiliate links

5. Data Storage and Security

5.1 How We Protect Your Data

• Secure HTTPS encryption for data transmission
• Password hashing and encryption
• Regular security audits and updates
• Limited employee access to personal data
• Secure cloud storage with reputable providers

5.2 Data Retention

• Active Accounts: Data retained while your account is active
• Inactive Accounts: May be deleted after 2 years of inactivity
• Legal Requirements: Some data retained for compliance (e.g., billing records)

5.3 International Data Transfers

Your data may be stored and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

6. Your Privacy Rights

6.1 Access and Portability

• Request a copy of your personal data
• Export your data in a portable format

6.2 Correction and Update

• Update your account information at any time
• Request correction of inaccurate data

6.3 Deletion

• Request deletion of your account and data
• Note: Some data may be retained for legal compliance

6.4 Opt-Out Rights

• Unsubscribe from marketing emails
• Disable cookies through browser settings
• Opt-out of analytics tracking

6.5 How to Exercise Your Rights

Contact us at privacy@alkalinekitchen.com to exercise any of these rights. We will respond within 30 days.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination for exercising your rights

9. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have additional rights:

• Right to access, rectify, and erase data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

10. Third-Party Links

Our website contains links to third-party websites (e.g., Amazon, affiliate partners). We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or website notification.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices:

• Email: privacy@alkalinekitchen.com
• Support Email: support@alkalinekitchen.com
• Website: www.alkalinekitchen.com